AI Bot Systems
AI that works the counter.
Bots for merchants that answer customers, capture orders and leads, reply to reviews and keep your POS and CRM up to date — around the clock, in your voice, with a human one tap away.
How it works
One brain, every channel.
Customers message wherever they already are. The bot answers from your menu, catalogue and policies, takes action in your systems, and hands off to you when it should.
What the bots do
The busywork, handled.
Customer support chat & SMS
Hours, stock, order status, returns — answered instantly from your own data, not made up.
Order & lead intake
Takes orders, quotes and enquiries over chat, then drops them straight into your POS or CRM.
Review replies
Drafts on-brand replies to Google and Yelp reviews; you approve with one tap or let it post.
Booking & reminders
Books appointments and pickups into your calendar, confirms, and chases no-shows.
Email & inbox parsing
Reads invoices, orders and shipping emails and turns them into structured data — like our AI shipment tracker.
Owner digests
A daily summary of what the bot handled, what it escalated, and what customers keep asking for.
Built responsibly
Smart, but on a leash.
Grounded
Answers come from your catalogue, menu and policies — and it says "let me check" instead of guessing.
Guardrailed
Refunds, discounts and anything risky need a human. You set the limits.
Handoff
One tap to take over any conversation, with the full history in front of you.
Measured
Every conversation logged and reviewable, so you can see it working.
Related work
AI in production
What would you hand to a bot first?
Tell us what eats your day. We'll show you what a bot could take off your plate — and what it shouldn't.